Delivery & payment conditions

Delivery and shipping costs

We charge a flat shipping fee of EUR 12.50 within Germany. For deliveries to other European countries, we charge a flat shipping fee of EUR 30.00. For deliveries to Switzerland, we charge a flat shipping fee of EUR 35.00 and for deliveries to the USA, we charge a flat rate of EUR 160.00. Only in the case of cross-border deliveries may you be required to pay additional taxes (e.g. in the case of an intra-community purchase) and/or duties (e.g. customs duties) in individual cases, but not to the seller, but to the customs or tax authorities responsible there. For our customers from the UK, a minimum order value of EUR 160 applies. Please note that we only sell our products to commercial customers.

Freight costs

If the goods have to be sent by freight forwarder due to their sensitivity or weight, we will charge you the shipping costs based on the costs involved. If it seems sensible for a speedy processing, we make partial deliveries. This applies in particular if delivery times for different products differ greatly from one another and would therefore significantly delay delivery. Partial deliveries are only made if this is reasonable for the customer.

Transport damage

Whether it is material or manufacturing defects or transport damage: please complain about all defects immediately. The freight carrier must confirm visible transport damage on the freight documents. Please inform us of transport damage within 5 days. Failure to comply with this request has no consequences in relation to your legal and contractual rights, in particular cancellation and warranty rights.